Refund Policy

Eligibility for Refunds 

We want you to be completely satisfied with your purchase. Refunds are available for most items returned within 14 days of delivery, provided they are unused, in their original condition, and with all packaging intact. Certain items, such as personal care or hygiene products, may not be eligible for return due to health and safety reasons.

Process for Refunds & Exceptions

To request a refund, please contact our customer support team at [your email] with your order number and details of the item you wish to return. Once your request is approved, we will provide instructions for returning the product. Customers are responsible for return shipping costs unless the item is faulty or incorrectly supplied. Please note that sale items, perishable goods, and products marked as “non-returnable” are not eligible for refunds. We reserve the right to refuse refunds that do not meet the conditions outlined in this policy.

Refunds & Replacements

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original payment method within 5–10 business days. If the product is defective or damaged, you may request either a replacement or a full refund at no extra cost.