Shipping Policy
Processing & Dispatch
At CSI Retail, we aim to process all orders within 1–2 business days. Orders placed on weekends or bank holidays will be processed the next working day. Once your order has been dispatched, you will receive a confirmation email with tracking details (if available).
Delivery Times & Rates
We currently ship within the UK only. Standard delivery usually takes 2–5 business days, while express options may be available at checkout. Delivery charges are shown clearly at checkout before payment. Please note that delivery times are estimates and may vary due to courier delays or circumstances beyond our control.
Shipping Issues & Contact
If your order is delayed, damaged, or missing, please contact us at sales@csiretail.co.uk within 7 days of the expected delivery date so we can resolve the issue. CSI Retail is not responsible for delays caused by incorrect address details provided at checkout.